Roobet Casino Privacy Policy and Player Data Protection
Roobet Privacy Rights for Canadian Players
Privacy comes first at Roobet. For players in Canada, personal information is handled with care, a clear purpose, and strong internal controls.
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This approach applies to anyone who accesses or uses our gaming services and related platforms. We collect only the information needed to run accounts, support gameplay, process payments, and protect the platform.
This may include identity details, technical information, payment data, behavioural activity, and cookie-based session data. We also carry out lawful checks to support account security, fraud prevention, and compliance obligations.
- Access and review the personal information held on your account
- Request correction, export, or deletion where permitted
- Manage marketing, analytics, and tracking preferences
- Withdraw consent for optional processing at any time
For players in Canada, these rights are available through account tools and customer support. We aim to respond to privacy questions promptly and thoroughly.
Security Checks, KYC and Compliance
Security is built into registration, account management, and every significant transaction. Strong encryption protects registration details, account activity, and records linked to deposits or withdrawals in CAD.
We use layered checks to reduce misuse before it affects your account. Login sessions may be linked to device, browser, and network signals to identify unusual access patterns early.
Multi-factor authentication helps protect money transfers and sensitive account actions. Geolocation checks may also be used during registration and important transactions to strengthen account safety.
Our compliance framework supports KYC, AML, and CFT controls. Roobet operates under licence 8048/JAZ2021-031, and our procedures follow Curaçao regulatory requirements and industry best practices.
As part of these controls, identity checks may include your name, date of birth, address, and supporting documents. Where appropriate, we may also carry out PEP and sanctions screening, along with source of funds checks.
Transaction monitoring combines internal reviews with external tools to analyse gameplay and financial activity. This helps detect suspicious behaviour, strengthen controls, and report unusual transactions where required.
What Account Data Roobet Collects
We collect information to create and maintain your account, personalise the service, and keep the platform secure. The exact type of data depends on how you use the service and which features you choose.
- Personal data such as name, date of birth, address, phone number, and identification details
- Technical data including IP address, device type, browser, operating system, and usage logs
- Payment data needed to process deposits, withdrawals, and verification steps
- Behavioural data such as betting history, session duration, clicks, and game preferences
- Public profile data if you connect supported social platforms
We use this information to run accounts effectively, improve service quality, tailor content, manage risk, and meet legal obligations. In Canada, that includes privacy expectations around consent, transparency, and reasonable data handling.
Some information may also be shared with carefully selected service providers. This can include payment partners, IT services, analytics support, customer support teams, regulators, and other parties involved in lawful operational processing.
Any disclosure is limited to what is necessary and carried out under confidentiality and security safeguards.
Because the service operates internationally, some processing may take place outside Canada. Where transfers are required, we use safeguards such as encrypted channels and contractual protections aligned with Canadian standards.
Cookies, Session Tools and Privacy Controls
Cookies and similar tools help keep your session stable, secure, and easier to use. They can remember language, layout choices, session state, and support functions related to balances, payments, and authentication.
Some tracking is essential and cannot be disabled because it supports account integrity and financial operations. Other categories can usually be adjusted through your privacy controls or dashboard settings.
Optional tools may support analytics, personalisation, and region-specific content in Canada. If you disable them, core account protection remains active, though some personalised features may be more limited.
| Account Privacy Setting | What It Means in Canada |
|---|---|
| Cookie and tracking preferences | You can open Privacy Settings or Privacy Controls from your account dashboard, review categories such as analytics, personalisation, and required session tools, and change them using clear toggles. Changes take effect right away. |
| Essential session and payment storage | Required tools cannot be turned off because they support session integrity, authentication, deposits, withdrawals in CAD, and balance access. Disabling non-essential items will not affect core security or financial operations. |
| Saved preferences and personalised content | Persistent elements can remember language, layout choices, navigation preferences, game lists, localisation, and saved deposit methods. If you turn off non-essential tracking, personalised offers and region-relevant content in CAD may be reduced. |
| Session protection and account security | Protection features include short-lived HTTP-only session tokens, encrypted identifier storage, real-time activity monitoring, multi-factor authentication for money transfers, and device, browser, and network checks to detect suspicious access attempts. |
| Verification and identity checks | To create an account, players may need proof of address, date of birth, and photo ID. Electronic verification tools can compare details with trusted third-party databases, and unusual withdrawals or profile changes may trigger extra checks such as video verification or SMS codes. |
| Data access, export, and deletion | Players can request personal records through the account form or email For up to 30 days, use Export History on the main dashboard Right Away, and review stored identification documents through the secure inbox In 15 days. Full deletion requests are handled subject to AML and financial monitoring requirements. |
| Retention periods | Cookies are stored according to their set expiration dates unless deleted earlier. Payment Data is generally retained for up to 7 years, while Behavioral and Technical Data is normally kept up to 5 years. Some tracking categories are also listed as up to 24 months, up to 12 months, or for up to six months depending on purpose. |
| International transfers and legal standards | Because the service is global, personal data may be transferred outside Canada. The platform states that these transfers use safeguards such as Standard Contractual Clauses, encrypted channels, and protections consistent with Canadian standards, while also referencing frameworks like GDPR and CCPA. |
| Support and policy timing | Customer support is available 24/7 through live chat for questions about the collection, sharing, or deletion of information. The privacy policy is effective as of June 2025, and the latest revision date is also June 2025. |
We also maintain governance around these controls. An MLRO oversees AML procedures, policy reviews, and suspicious activity investigations, while employees receive annual AML training.
If you want to review your settings or understand how a specific privacy control works in Canada, sign in to your dashboard tools. Support is available if you need help with access, correction, export, or deletion requests.